Kiosk – Self Service

FEATURES

Kiosk – Self Service Features

The Kiosk module provides a dedicated, customer-facing experience for issuing tokens at the entrance or waiting area. It’s built for touch displays and full-screen use, allowing customers to independently select a service (and optionally a service category), complete any required form fields, and generate a token in seconds—without needing staff involvement.

Once connected to the server (using a Device ID, and an optional PIN if authentication is enabled), the kiosk can present clear “Create Token” and “Print/Re-print Token” options. Service-level rules decide which customer details must be collected (name, email, phone, address, notes), and an on-screen keyboard can be enabled for easier entry. The kiosk can also be branded with background and tile images, and it integrates with assigned printers to produce a physical token immediately—helping reduce counter congestion and improve overall queue flow.

– Kiosk Self Service interface (full-screen friendly)

– Device connect/login using **Device ID** (optional PIN if enabled)

– Home options:

– Service category and service selection

– Optional customer input form per service:

– Name / Email / Phone / Address / Notes (based on service settings)

– On-screen keyboard support (when enabled in kiosk settings)

– Printer integration via assigned/connected printer

– Branded kiosk look:

– Background image and tile images (create/print) from kiosk settings

VIDEO CONTENT

Kiosk Self Service (Token Creation & Print)

A customer-facing kiosk flow that lets walk-ins select a service, enter required details, and instantly print their token—reducing lines at the counter and improving queue accuracy.Show kiosk “Connect to Server” screen and enter **Device ID** (PIN prompt if enabled).Kiosk home: highlight **Create Token** and **Print Token** options. Tap **Create Token** → choose a service category and service. Fill required fields (show on-screen keyboard briefly). Confirm → token is generated and shown on screen. Tap **Print** → token prints from the connected printer. Optional: show **Re-print Token** flow.

BENEFIT

Benefit the Most of Kiosk – Self Service?

The Kiosk reduces front-desk pressure by letting customers join the queue independently. By guiding service selection, collecting required details up front, and printing tokens instantly, it improves speed, accuracy, and the overall waiting-area experience.

Less staff workload (customers self-serve token creation and printing)
Faster onboarding (walk-ins can join the queue immediately)
Cleaner counters (fewer interruptions and repeated questions)
Better data quality (required fields captured per service)
Consistent experience (branded, guided flow across devices)
Less staff workload (customers self-serve token creation and printing)
Faster onboarding (walk-ins can join the queue immediately)
Cleaner counters (fewer interruptions and repeated questions)
Better data quality (required fields captured per service)

WORK SYSTEM

How does Kiosk – Self Service Work?

This section explains the end-to-end kiosk journey—from connecting the kiosk device to the server, to selecting a service, entering required details, and printing a token. The steps are designed to be simple for customers and consistent with your service configuration rules.

Typical flow

Connect kiosk to server (Device ID + optional PIN)
Choose an action (Create Token / Print Token / Re-print Token)
Select service (category → service)
Provide required details (if the service requires)
Generate and print the token

What you can configure